Rheem Direct Vent Liquid Propane Tankless Water Heater For 2-3 Bathroom Homes RTG-74DVP

Rheem Direct Vent Liquid Propane Tankless Water Heater For 2-3 Bathroom Homes RTG-74DVP

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Rheem: disreputable practices, warranty is worthless
A thoroughly disreputable company. Warranty is worthless. If your Rheem water heater has a 6 year warranty and fails after 3.5 years (as ours did), you may find them using all kinds of questionable tactics to escape responsibility.
On three separate calls to three agents they insisted our heater was 7 years old. They had clearly been trained to say this, the patter was so automatic. When challenged with their own web-site's data, which stated (correctly) that the heater was still under warranty, they did not know what to say and hung up! The house had been built only 3.5 years earlier! And indeed, the heater's body was date-stamped 3.5 years ago. What was going on here? Either Rheem was lying, or the plumber or the plumber's merchant had supplied old product, falsely relabeled. Of course the plumber and his merchant denied that. Finally after a lot of photos, heated phone calls, and intervention by the plumber's merchant in escalating to Rheem management, we discovered the procedure for making a claim.
Rheem's claims are handled by a third party agency, ESIS Risk Management. We supplied photos of the leaking rusty tank and the flooding in the cellar and adjacent room that it had caused. ESIS are apparently tarred with the same dirty brush as Rheem. Despite the overwhelming evidence, ESIS' Susan Fritts insisted there was no proof of defect and that a report was required from a `forensic plumber.' Oh yeah, like we had sabotaged our own heater and voluntarily lived without hot water for two weeks?? The forensic exam could cost $1000 and would not be reimbursed even if Rheem were found to be at fault!! Outrageous! That's more than the cost of a new heater! ESIS and Rheem had created an impossible obstacle.
So we were stuck with buying a new heater. Now these things are built like tanks (ha!). They should not fail after 3. 5 years, sitting untouched in a basement. It makes you wonder if Rheem is supplying old refurbs that are falsely relabeled with a new manufacturing date. And then wriggling like crazy to escape any liability. CAVEAT EMPTOR!

About Rheem Direct Vent Liquid Propane Tankless Water Heater For 2-3 Bathroom Homes RTG-74DVP detail

• Amazon Sales Rank: #217764 in Home Improvement
• Brand: Rheem
• Dimensions: 89.00 pounds

Features

• 7.4 gpm at a 45F temperature rise (up to 8.5 gpm at 35F)
• Electronic ignition increases efficiency (no standing pilot light)
• Exclusive! Guardian OFW overheat film wrap
• A remote control thermostat is included with all models with 100F - 140F setpoint range (factory set at 120F)
• Digital display on thermostat shows temperature setting and maintenance/error codes

Rheem Direct Vent Liquid Propane Tankless Water Heater For 2-3 Bathroom Homes RTG-74DVP Description

Includes Direct Vent Liquid Propane Tankless Water Heater for 2-3 Bathroom Homes - RTG-74DVP

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